Refunds / exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within Curacao, but we don't offer any exchanges for international orders, however you can receive a refund or store credit, so you can replace the order for the item you would like in exchange.

Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us amanda@angiolaricci.com

SALE ITEMS
Unfortunately there are no returns for items on sale. All sale items are final sale, no refunds, exchanges or credits of any kind. If sale items are returned without authorization from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.

SPECIAL ORDERS
Unfortunately special orders are not returnable. Each special order is made specifically for each customer and are final sale, no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in stock and special order items.

 

How to choose your sandals

This page includes tips to help you order the perfect pair of sandals. Make sure you chose the right size: given that this is a handcrafted, made-to-order, item, we do not accept returns.

Sizes
In our shop, customers feet are measured on site and the sandals made accordingly. So as to enable you to choose the correct sandal size from home we have created a digital pattern of all our models.

Standard Angiola Ricci Size  USA Size Pattern
34 Itl 5 Us 4 Download PDF
35 Itl 6 Us 5 Download PDF
36
Itl 7
Us 6
Download PDF
37
Itl 8
Us 7
Download PDF
38
Itl 9
Us 8
Download PDF
39
Itl 10
Us 9
Download PDF
40
Itl 11
Us 10
Download PDF
41
Itl 12
Us 11
Download PDF
42
Itl 13
Us 12
Download PDF


Next, place your bare foot on top of the pattern and check that it fits within the border both front and back of the sole: if your foot goes over the line or there is too much space, try a bigger or smaller size accordingly. So as to be certain of the accuracy of each pattern, we have created a virtual tape measure: check it next to a real tape measure to make sure that it corresponds. 

If our tape measure does not correspond, check your printer and make sure that you have deactivated  the: “ adapt content to page size” option.

The heel
The traditional Capri sandal comes with a flat heel 1 cm:

The color
Depending on your screen settings, the color of the sandal you receive may vary very slightly from that which you see here.